Thanks Flowers – Refund & Return Policy

Effective Date: April 20, 2025

At Thanks Flowers, we take great pride in delivering fresh, beautiful, handcrafted floral arrangements. Because our products are perishable and custom-made, our refund and return options are more limited than with non-perishable goods. Please review the following guidelines before placing your order.

1. Order Changes & Cancellations

Orders canceled at least 24 hours before the scheduled delivery date are eligible for a full refund.

Same-day or next-day orders cannot be canceled once floral preparation or design has begun.

No cancellations are accepted within 3 days of major floral holidays (for example: Valentine’s Day, Mother’s Day, Thanksgiving, Christmas, etc.).

2. Refund, Replacement, or Store Credit Eligibility (Fresh Flowers)

We may offer a refund, replacement arrangement, or store credit in the following situations:

Damaged Flowers
The arrangement arrives damaged or wilted. A clear photo must be provided within 24 hours of delivery.

Incorrect or Missing Items
The delivered arrangement is significantly different from what was ordered, or items are missing.

Late Delivery (Within Our Control)
The order is delivered more than 6 hours later than the stated delivery window due to reasons within our control.

Partial Delivery
Only part of the ordered items are delivered.

Depending on the circumstances, we may issue a partial refund, full refund, replacement arrangement, or store credit at our discretion.

3. Situations Not Eligible for Refunds

Refunds or replacements are generally not provided when:

• The delivery address provided was incorrect, incomplete, or inaccessible (for example: wrong unit number, missing gate code, etc.).
• The recipient was unavailable to receive the flowers and there was no safe place to leave the arrangement.
• Delays were caused by weather, traffic, road closures, or other circumstances beyond our control.
• The request is made more than 48 hours after the recorded delivery time.
• The flowers show normal aging after delivery (for example: natural wilting after several days with normal care).

Fresh flowers and custom floral arrangements are not returnable by mail, except in the qualifying situations described in Section 2 above.

4. How to Request a Refund or Replacement

If you believe your order qualifies for a refund, replacement, or store credit, please contact us within 24 hours of delivery and include:

• Your order number
• One or more clear photos of the arrangement (if applicable)
• A brief explanation of the issue

We will review your request carefully and respond within 1–2 business days.

5. Standard Return Policy for Non-Perishable Items

To comply with Google Merchant Center requirements, the following standard return policy applies to eligible non-perishable items such as vases and certain add-on gifts:

• Return Window: Items may be returned within 7 days of delivery.
• Product Condition: Only new, unused products are eligible.
• Return Method: Returns must be made by mail to the address below.
• Return Shipping: Return shipping costs are the customer’s responsibility.
• Restocking Fee: No restocking fees apply.
• Refund Processing Time: Refunds are processed within 3 business days after the returned item is received and inspected.

Return Mailing Address:
Thanks Flowers
687 Glasgow Ct
San Marcos, CA 92069
United States

Fresh flowers and custom floral arrangements are not eligible for return by mail, except in cases of damage, incorrect delivery, or quality issues as outlined in Sections 2 and 3.

6. Contact Information

If you have any questions about this policy, please contact us:

Thanks Flowers
Email: info@thanksflowers.com
Phone: (760) 802-6112
Address: 687 Glasgow Ct, San Marcos, CA 92069, United States