Privacy policy

Last updated: March 19, 2025

This Privacy Policy describes how Thanks Flowers (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.thanksflowers.com (the “Site”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page with a new “Last updated” date. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Policy.

2. Information We Collect

We collect personal information in order to provide and improve our Services. This may include, but is not limited to, the following:

  • Contact details: Name, billing address, shipping address, phone number, and email address.
  • Order information: Products you purchase, order history, payment method (processed securely by third-party providers).
  • Account information: Login details and account preferences, if you create an account.
  • Customer service information: Messages, inquiries, or feedback you provide when you contact us.
  • Usage data: Information about how you use the Site, collected automatically through cookies and similar technologies (such as IP address, browser type, and pages visited).

3. Information from Third Parties

We may receive information about you from third parties, including:

  • Shopify: Our e-commerce platform provider, which helps us host and operate the Site.
  • Payment processors: Providers that process your payments securely.
  • Marketing and analytics providers: Services that help us understand how customers use our Site and improve our offerings.

Any information we receive from third parties is handled in accordance with this Privacy Policy.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Service delivery: To process payments, fulfill orders, arrange delivery, send order confirmations, and provide customer support.
  • Account management: To create and manage your account and preferences.
  • Marketing and communications: To send you emails or messages about promotions, new products, or updates, if you have given your consent where required by law. You may opt out of marketing communications at any time by following the unsubscribe instructions.
  • Security and fraud prevention: To protect our Site, prevent fraud, and verify your identity.
  • Service improvement: To analyze Site traffic and usage patterns in order to improve our products, services, and customer experience.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site. Cookies help us to:

  • Remember your preferences and settings.
  • Understand how visitors use the Site.
  • Provide a more personalized shopping experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site. For more information on how Shopify uses cookies, you may refer to Shopify’s cookie documentation.

6. Data Sharing and Disclosure

We may share your personal information with third parties in the following situations:

  • Service providers: With third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and analytics.
  • Legal requirements: When required to do so by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

We do not sell your sensitive personal information without your consent.

7. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information as soon as reasonably possible.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide and maintain our Services.
  • Comply with legal, tax, and regulatory obligations.
  • Resolve disputes and enforce our agreements and policies.

When personal information is no longer required, we will delete or anonymize it in accordance with applicable laws.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal and contractual restrictions.
  • Object to or restrict certain types of data processing.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a data protection authority in your jurisdiction, if available.

To exercise any of these rights, please contact us using the details provided below.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Thanks Flowers
Email: info@thanksflowers.com
Address: 687 Glasgow Ct, San Marcos, CA 92069, United States

We will respond within a reasonable timeframe in accordance with applicable laws.